We Are GardenItems.co.uk, Established In The Millennium Year
Welcome to www.gardenitems.co.uk. We were the first garden products e-retailer in the UK, with our website going live on October 2nd 2000. Since that time we have served over 200,000 customers with 5,000 carefully selected products for the garden accessories and outdoor lifestyle market. Our business model is a simple one, concentrating on supplying garden accessories which innovate in design and/or technical aspects, with exceptional quality pervading our portfolio. This ethic has seen us grow over the last 10 years, and we are privileged to have the support and feedback from our customers, who make the business what it is
We Are Based In The Beautiful Market Town Of Bury St Edmunds, With A National Presence
Our offices and web designers are based in Bury St Edmunds, where we are pleased to be a part of the local community. We are proud of the town, it's history, and the beautiful architecture we enjoy daily as we go about our work. Our main warehouse is based 20 miles away in Ely, Cambridgeshire, although we have a distribution network which spans the country. We have distribution points in Doncaster, Chad, Small Dole, Redditch and Romiley, as well as other smaller sourcing centres within mainland UK
We Are Purely A Web Retailer
We sell our product portfolio through our websites, and have no plans for a "bricks-and-mortar" presence at the current time. We humbly stay with what we know, which is internet retailing of premium home and garden accessories
The Words "Design", "Style" And "Innovation" Are Imprinted On Our Minds
We look for products that follow the themes outlined in our explicit slogan, "design, style and innovation for home and garden", and by doing this we hope to offer our customers products that are not part of the mainstream. We are not seeking to compete with large multiples or advertise mass-produced items. Instead we take pleasure in dealing with truly creative suppliers, and give real respect to those who take things a step further and manufacture in this country. With this principle we aim to supply products to our customers that will add value to their homes on both an enjoyment and financial level
The Colour Red Hurts Our Eyes
We don't have many sales. Not because we're mean, but because we like to keep things simple. We offer our customers the best prices we can, all of the time. If we have a sale it is usually for particular products, for good reasons. You will never find us having a store-wide sale or featured on coupon/discount websites - we put alot of effort and faith in to the products we source, so we don't like to dress them in red
If you are a new visitor to our site, we thank you for taking the time to learn a little bit about our business. Feel free to get in touch with any feedback or questions. Alternatively there is an FAQ's section below which may be of use. If you are a customer reading this page to find out about the company behind the products you have received, we thank you for your business, and hope to be of service again in future
Frequently Asked Questions
YOU SELL SOME EXPENSIVE ITEMS - SURELY I AM ALLOWED TO COME TO YOUR PREMISES TO VIEW THE PRODUCTS BEFORE I BUY ?
Unfortunately we closed our warehouse to visitors in 2010 because it has become too busy to accommodate the general public. We took this difficult decision for the sake of public safety. We appreciate that some of our larger items are at a higher price point, and for many this means they must see the product first. Naturally we want everyone's custom, but we can't help the nature of our business, which is mail order. We are, however, on hand to give you as much information about products as possible, so don't hesitate to get in touch. Perhaps we can give you enough information to allow you to fully envisage how the product will look in your home or garden
ARE MOST OF YOUR PRODUCTS FROM UK MANUFACTURERS ?
There are 2 aspects to the answer of this question - design and manufacturer. Most of our products are designed by UK engineers. Some designers send their work abroad for production (primarily the Far-East and Eastern Europe), and some manufacture the goods here in the UK. If any product in our store is manufactured here you will know instantly, because we tend to rave about it. We like our UK manufacturers, the quality they produce, and the ongoing relationships we have with them. We would like to have more of them
YOU SAY YOU DON'T HAVE SALES - IS THIS JUST SALES PATTER ?
No. We have never held a store-wide sale since inception in 2000. We have fair prices for great products, all of the time. Our loyal customer base purchases products safe in the knowledge that they have received the best possible value from us, without the fear that they will be at a lower price later in the year
ARE YOU A LARGE OR SMALL COMPANY ?
We are a small company. All of our directors have practical roles within the business. We are certainly bigger then we were 5 years ago, but we're still small and keen to impress